Customer Frequently Asked Questions
Yes, only if you want to pre-order. There is a $25 annual membership fee per household. You are welcome to try us for two weeks before officially becoming a member. Some of our items are priced at a discount for our online members (that is not offered to our in- store customers).
No, you do not need to have a membership to shop the storefront. We cannot hold or reserve items for you.
At Living Well Farmers Market co-op, you get to order what you want, in the quantities that you want, from the farms that you want; unlike some co-ops, buying clubs, or CSAs where everyone gets the same box of stuff (and you don’t know what you’re getting until you get it). Once you login, you can browse the items on the website before you place your order.
Each Friday morning at 12:01am, our website opens for pre-ordering. Customers must place their order for the week no later than Sunday at midnight. Orders are placed only through the website.
We accept credit/debit card payment on the website via one of our card processor PayPal or Stripe. You do not have to have a PayPal account. PayPal and Stripe are our third-party payment processing companies, and you can use any credit or debit card. They charge a gateway fee and that fee is passed on to customers at this time, as I can’t absorb those costs. I choose not to hide that fee in the pricing to be completely transparent with all the fees.
If you have a Fresh Harvest basket delivered to the co-op pick up site, you will pay Fresh Harvest directly. When you create an account with them, your credit/debit card is saved and will be billed directly.
1 pm to 8 pm on WEDNESDAYS, customers can pick-up their co-op items 400 Buford Highway, Suite 1102, Suwanee 30024 in Siena Suwanee Town Center next to Bottle & Bones Restaurant.
We do not have the space or the means to keep produce boxes or co-op items after Thursday. If you have an emergency, please contact us as soon as possible. We will accommodate special circumstances.
No Pick Up, Will Donate Policy– If you do not pick up your items by 3 pm on THURSDAY they will be donated. If you have an emergency please contact us to arrange pick up.* We encourage you to check off the items on the packing list before you leave to make sure you don’t leave without an item. You will still be responsible for payment of anything left behind.
The only other exemptions, besides an emergency, are the group buy items.
Enhance your local economy: By purchasing produce and other items from local growers you are providing stability to your local economy through the support of local businesses.
Save natural resources: Buying locally makes you an invaluable link in the process of saving resources such as fossil fuels and packaging materials. Also, we are right here in your community, so the expense of transportation and delivery is kept to a minimum.
Provide learning opportunities: Living Well’s supporters provide our local growers the means to help educate our community about the importance of sustainable agriculture.
Supporting a way of life: The number of small farms in the United States has decreased dramatically in the last decade. Please help us preserve an honest and worthy means of making a living.
We believe that small, diverse, family-owned farms contribute to society’s overall health.
Here is the process for signing up:
– Go to https://freshharvest.com/ Click “Sign Up” Select “Living Well Farmers Market – Suwanee : Wednesday” as your ‘Delivery
– Receive $5.99 off every basket!
Fresh Harvest is our only vendor partner that you will have to order with directly on their website not ours. This is our way to help you source organic fruits and vegetables that we cannot source locally. You will receive the “harvest email” on Wednesday afternoons directly from Fresh Harvest. It will let you know what is coming in your basket the following week. You have until 2pm Friday to make customizations or add additional items. You can make as many customizations as you like and that will not change the price of your basket. Then you will receive your basket the following Wednesday at our storefront in Suwanee.
We do offer raw dairy! The state has banned the sale of raw milk for human consumption through its interpretation of the Georgia Dairy Act of 1980 and also through its adoption of the 2003 version of the Pasteurized Milk Ordinance.
The sale of raw milk for animal consumption is legal if the distributor is licensed under the commercial feed laws. The Department of Agriculture currently has several distributors of raw goat milk for pet food under license.
All farms that sell raw dairy is licensed to sell raw dairy for pet consumption.
We no longer have a glass jar program.
All the coffees we offer from Phoenix Roasters are grown organically. All our coffees are grown with no chemicals and no pesticides. We only carry specialty grade coffees which are the top 3-5% beans available. They are mostly grown by small farms that often can’t afford to complete the organic certification process. Our importers visit the farms and see their growing methods, so they assure us that they are growing with no synthetic chemicals.
A gateway fee is the fee charged for credit card processing and secure payments. We have very low margins, and it is a cost I cannot bear. Instead of raising all the prices and hiding it, I chose to be completely transparent about it.
You can contact Maya who oversees our delivery service. Please contact her directly at firstname.lastname@example.org She can work with you and add you to her delivery schedule if possible. You will pay her directly.
No. We only offer hand delivery with a 2o mile radius of our Suwanee, GA storefront. Please note that we do not provide delivery outside this area.
We understand that mistakes can happen. To process your refund, please send an email to Nora@livingwellga.com explaining the situation by Sunday before the market closes. Please note that the gateway fee is non-refundable. We appreciate your understanding and will do our best to assist you and our farmers/vendors with this process.